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Mon – Fri / 9:00 AM – 6:00 PM ET
Frequently Asked Questions (FAQ)
How long does shipping take?
Order processing takes 1–3 business days before shipment. Once dispatched, estimated delivery time is 7–15 business days for Standard Shipping, depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package anytime on our Track Your Order page.
Do you ship internationally?
Yes, we offer worldwide shipping to most countries!
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express) and Apple Pay / Google Pay securely processed via Stripe.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of placing it at . Once an order has been shipped, it cannot be canceled.
Will I receive a confirmation email after placing an order?
Yes! You will receive an instant order confirmation email right after placing your order, followed by another email with tracking details once your item ships.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your item. Please read our full Returns & Refunds Policy for details.
What should I do if my item arrives damaged or incorrect?
We are so sorry if that happens! Please send an email to with your order number and clear photos/videos of the damaged item. We will arrange a free replacement or a full refund for you right away.
Are your products of high quality?
At Tidify, we carefully select and test our products to ensure they meet high standards for durability, functionality, and design before offering them to our customers.
How can I contact customer support?
You can reach our friendly support team at . We aim to respond to all inquiries within 24 hours (Monday – Friday, 9:00 AM – 6:00 PM EST).