Returns & Refunds Policy

Effective Date: September 5, 2026

Website: tidify.shop

Contact Email:

Support Hours: Mon – Fri / 9:00 AM – 6:00 PM ET

At Tidify, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

30-Day Return Window

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it (unused, unworn, and unwashed).
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Return requests must be submitted within 30 days of delivery. We are unable to process requests made after that date.

How to Initiate a Return

To start a return, please contact us first at with:

  1. Your Order Number.
  2. The reason for the return.
  3. Photos or videos of the item (if damaged or defective).

Please note: Items sent back to us without first requesting a return will not be accepted.

The return shipping address will be provided by our support team and may be located outside your country. For low-value items, we may issue a refund without requiring the item to be returned.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

If your item arrived damaged or incorrect, send us photos/videos at . Once verified, we will arrange a free replacement or a full refund without requiring you to return the damaged item in most cases.

To process a damage or defect claim, please send:

  1. A close-up photo of the damage.
  2. A photo showing the product and the shipping label in the same frame.
  3. A photo of the shipping box.
  4. A short video if something is broken or does not work.

The shipping label photo is required by our fulfillment partners, so please include it — without it we may not be able to process the claim.

Please report any damage, defect, or missing item within 7 days of delivery so we can file the claim with our fulfillment partner in time.

Non-Returnable Items

Certain types of items cannot be returned:

  • Personal care or hygienic products (if seal is broken).
  • Items damaged due to customer misuse or improper handling.

Return Shipping Costs

  • Defective or Wrong Items: Tidify covers all replacement/return costs.
  • Change of Mind / Customer Choice: If you wish to return an item because you changed your mind, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

Refunds Process

Once your return is received and inspected (or your claim for a damaged, incorrect or missing item is approved), we will notify you by email of the approval or rejection of your refund.

Because all payments on our store are settled in USDC (a US dollar–backed stablecoin), approved refunds are issued as follows, at your choice:

  1. USDC refund of the US dollar amount you paid for the products, sent to a crypto wallet address you provide (Polygon network), within 5 business days of approval; or
  2. Store credit for the same US dollar amount, which you can use on any future order.

Refunds are always calculated in US dollars based on the price you paid at the time of purchase, not on the current market value of any cryptocurrency. We cover the blockchain network fee for sending your refund.

Refunds cannot be returned to your card, because the card payment was completed by an independent third-party checkout provider. Fees charged by that provider are set by the provider and are not refundable by Tidify.

Don’t have a crypto wallet? Choose store credit, or contact us — we will explain how to set up a free wallet in a few minutes.

Order confirmation: To protect against fraudulent claims, we may ask you to confirm your order number and the email address used at checkout before issuing a refund.

Late or Missing Refunds

If you have not received your refund within 5 business days after approval, please contact us at with your order number. We will send you the blockchain transaction link so you can confirm the payment.

Updates to This Policy

We reserve the right to modify, update, or revise this Policy at any time to reflect changes in our business operations, technical infrastructure, legal requirements, or regulatory standards.

When updates are made, the revised version will be published on this page with an updated “Effective Date” at the top. Any modifications become effective immediately upon posting to the Site. We encourage you to review this Policy periodically to stay informed about our latest practices and policies. Your continued use of the Site or our Services following the posting of changes constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or inquiries regarding this Policy, or if you wish to exercise any of your rights, please reach out to our customer support team using the details below: