Email:
Mon – Fri / 9:00 AM – 6:00 PM ET
Shipping Policy
Effective Date: September 5, 2026
Website: tidify.shop
Support Hours: Mon – Fri / 9:00 AM – 6:00 PM ET
Thank you for visiting and shopping at Tidify. The following terms and conditions constitute our Shipping Policy.
Order Processing Time
- All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped, including a tracking number.
- Orders are shipped from our fulfillment partners’ warehouses, which may be located outside your country.
Shipping Rates & Estimated Delivery Times
We offer worldwide shipping to ensure your organizers and home solutions reach you wherever you are.
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7 – 15 business days | Free on orders over $49 / Calculated at checkout |
| Express Shipping | 5 – 9 business days | Calculated at checkout |
Please note: Delivery times are estimates and start from the date of dispatch, not the order date. Delays may occasionally occur due to customs clearance, weather, or seasonal carrier surges.
Shipping Delays
If we are unable to ship your order within the stated processing time, we will notify you by email with a revised shipping date and give you the option to cancel your order for a full refund.
Order Tracking
Once your package is shipped, you will receive a shipping confirmation email containing your tracking number. You can easily track the status of your order anytime on our Track Your Order page.
Customs, Duties, and Import Taxes
Most of our products ship from warehouses within the United States, so no import duties apply to those orders. For items shipped from overseas, any import duties, taxes, or customs handling fees charged on arrival are the responsibility of the recipient. Where duties apply, they are shown or collected at the time of purchase whenever our shipping partner supports it.
Incorrect Shipping Information
Please double-check your shipping address and phone number at checkout. Carriers require a phone number for delivery updates. We process orders quickly, so once an order has entered fulfillment, usually within a few hours, the address can no longer be changed. We are not responsible for orders lost or delayed due to incorrect or incomplete delivery details provided at checkout.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, or if it appears to be lost in transit, please contact our support team immediately with your order details and photos of the package (if damaged). We will work directly with the carrier to resolve the issue or arrange a replacement.
If your tracking shows no updates for 20 business days, or your package is confirmed lost by the carrier, we will send a free replacement or issue a full refund.
If a replacement is not possible, or you prefer a refund, it will be issued in USDC or store credit, at your choice, as described in our Return Policy.
Updates to This Policy
We reserve the right to modify, update, or revise this Policy at any time to reflect changes in our business operations, technical infrastructure, legal requirements, or regulatory standards.
When updates are made, the revised version will be published on this page with an updated “Effective Date” at the top. Any modifications become effective immediately upon posting to the Site. We encourage you to review this Policy periodically to stay informed about our latest practices and policies. Your continued use of the Site or our Services following the posting of changes constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or inquiries regarding this Policy, or if you wish to exercise any of your rights, please reach out to our customer support team using the details below:
- Store Name: Tidify
- Website:
tidify.shop - Email:
- Support Hours: Mon – Fri / 9:00 AM – 6:00 PM ET